Job Details

Description

Summary:

The Store Manager is responsible for all facets of the store's operation including: Effectively managing the day to day business in such a way that all company objectives are realized and aligned with the company's core values; Ensuring that sales and expense priorities are met so that the store achieves and/or exceeds budgeted financial goals including accounts receivable objectives; Ensuring that an atmosphere of safety and respect for associates and customers exists in our stores at all times.

KNOWLEDGE, SKILLS, DUTIES AND ABILITIES:

• Responsible for consistently growing the business by exceeding all sales, payroll and profit goals with a specific focus on accounts receivable and credit/collection objectives;
• Monitor and manage "authorized" inventory to ensure maximum profitability and product availability;
• Provide input into effective pricing strategies within competitive markets;
• Maintaining adequate levels of safety and security throughout the store at all times;
• Maintain the highest standards of customer service, including prompt handling of all customer and associates complaints/concerns;
• 2 Maintain store appearance and merchandising at or above acceptable company standards; Ability to work in a fast-paced and dynamic wholesale/retail environment;
• Ability to make sound, common sense business decisions;
• Ability to communicate effectively with peers, direct reports and corporate management, both verbally and in writing;
• Strong interpersonal and communication skills and the ability to work effectively within a diverse population and workforce;
• Provide input into the selection, hiring, training, developing, and retention processes for quality associates;
• Ability to lead and manage high performing and collaborative store and outside sales associates;
• Ability to direct, coordinate and set the example for associate's performance;
• Ability to hold associates accountable for successful outcomes/results;
• Ability to ensure effective and efficient use of all available resources in a cost effective manner; Ability to build strong relationships with associates, customers, office and warehouse support staff, peers and supervisors;
• Ability to manage labor hours and payroll costs effectively;
• Ability to think in terms of overall leadership and business objectives;
• Ability to effectively coach and teach associates to reach their full potential;
• Ability to plan, schedule, delegate responsibility for and follow-up on assigned duties, while holding associates accountable for achieving both personal and store results;
• Ability to manage inventory levels for maximum profitability and customer needs, while holding inventory losses to an acceptable level as established by the company;
• Ability to understand all facets of the store operations model including inventory management, stocking levels, warehousing, parts distribution and delivery systems;
• Strong organizational and motivational skills;
• Ability to maintain high standards of customer service and create positive customer experiences that reflect well upon the company;
• Ability to build customer loyalty;
• Utilization of all available tools regarding marketing, training and customer technology programs as a means of increasing sales and market share.
• Familiar in the use of computerized systems and applications to include, electronic parts catalog, inventory control, time calculation, cash, invoicing and credit systems;
• Ability to write an effective work schedule that ensures appropriate store coverage to improve results and provide high levels of customer service;
• Ability to monitor all activity within the store and outside sales/delivery program, thus ensuring safe, effective and productive results while driving key business objectives including the reduction or elimination of at-fault accidents;
• Ability to manage time effectively; Working knowledge of automotive systems;